Take a look below for some answers to our most common questions. If you still need help, please send us a message

Bag Sizing details

We offer many different sizes of drawstring bags and totes. View the size options and prices in each listing by using the dropdown box to the right.

Please note: All our bags are hand-sewn, so the measurements may vary by up to a half an inch. If you're not sure about the size, please order the next size up, or contact us with your exact measurements prior to ordering, and we will do our best to help you find the correct size.

Custom and personalized orders

We love special requests and custom orders, let us know if we can make something special just for you!

Can each bag have a different name or message?

Absolutely! Each bag can have a different name or message. When you checkout, add your information in the "NOTES" section. Advent Bags/12 Days of Christmas bags can not be personalized.

Is personalization included in the price?

Yes! Personalizations are included in the price of the bags and candles, no extra charge. When you checkout, leave all of your personalization instructions in the "NOTES TO SELLER" section, and we will add it to your order.

How long does it take to make the bags and candles?

It takes us 3-5 business days to make the bags and candles before we ship. If its a small order we can usually ship within 2-3 days. Larger orders may require some additional time to get completed. Contact us if you need your order right away, we are always happy to help.

Which shipping methods do you offer?

We ship USPS (United States Postal Service) for all shipments. We offer 1st class mail standard shipping with tracking available for all shipments. Priority and Express mail options are available as an upgrade when you checkout. Candles are shipped Priority Mail. All international orders are shipped via 1st Class mail international.

Are your candles eco-friendly? Vegan?

Yes to both!

Our candles are made entirely with renewable resources and don’t include any animal products. The jars are glass, so they’re reusable and recyclable. The wicks are lead-free and made with cotton. The lids are corked back and can be used as coasters.

We use soy wax, which is a wonderful, non-petroleum product made from a renewable crop (soybeans). Our candles burn cleanly and slowly, with very little soot. 

What kind of Fragrance oils do you use in your candles?

Most of our scent ingredients are synthetic fragrances designed specifically for candles. They burn safely, consistently and give off the best scent throw.

How long do your candles last?

An 8oz candle will burn for at least 30-40 hours. Take your time! It's best to only burn for a couple hours at a time, not all day long.

How do I burn my candle safely?

Candle safety is very important! Here are the main safety guidelines:

Remove lid before lighting or burning your candle, wood lids are flammable. Trim the candle wick to 1/4”. Always burn within sight - do not leave unattended. Keep away from pets, children and all flammable items. Every time you light a candle, trim the wick to 1/4” and let it burn until the entire top is covered in a pool of wax. This will help the candle burn evenly and cleanly.

Read our complete Candle Safety guidelines for more info.

Do you offer Wholesale opportunities?

We sure do! To request to become a Kport Gift Company stockist, please fill out our wholesale form with your store information, and we will follow up shortly. 

Can you please call me about my order?

Sorry, no. Email correspondence only. Send us a message if you need help with your order.

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