FAQ

We offer many different sizes of drawstring bags and totes. View the size options and prices in each listing by using the dropdown box to the right.

Please note: All our bags are hand-sewn, so the measurements may vary by up to a half an inch. If you're not sure about the size, please order the next size up, or contact us with your exact measurements prior to ordering, and we will do our best to help you find the correct size.

We love special requests and custom orders, let us know if we can make something special just for you!

Absolutely! Each bag can have a different name or message. When you checkout, add your information in the "NOTES" section. Advent Bags/12 Days of Christmas bags can not be personalized.

Yes! Personalizations are included in the price of the bags and candles, no extra charge. When you checkout, leave all of your personalization instructions in the "NOTES TO SELLER" section, and we will add it to your order.

It takes us 3-5 business days to make the bags and candles before we ship. If its a small order we can usually ship within 2-3 days. Larger orders may require some additional time to get completed. Contact us if you need your order right away, we are always happy to help.

We ship USPS (United States Postal Service) for all shipments. We offer 1st class mail standard shipping with tracking available for all shipments. Priority and Express mail options are available as an upgrade when you checkout. Candles are shipped Priority Mail. All international orders are shipped via 1st Class mail international.

Do you offer Wholesale opportunities?

We sure do! To request to become a Kport Gift Company stockist, please  contact us with your store information, and we will follow up shortly. 

Sorry, no. Email correspondence only. Send us a message if you need help with your order.