Orders will be shipped via (USPS) United States Postal Service 1st class mail. Current processing time before shipping is 3-5 business days. You will receive a tracking notification once your item has been shipped. Candles are shipped USPS Priority Mail.
Shipping upgrades for Priority and Express Overnight are available when you checkout.
Orders are shipped via USPS 1st Class Mail International. International orders take 2-3 weeks to arrive from the shipment date (sometimes longer). International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs.
LOST, STOLEN, OR DELAYED ITEMS
There are several reasons you may have not have gotten your order yet.
Within the USA, expect 4-10 business days to get your order. Our normal processing time is 2-3 business days, followed by shipping time. First Class Mail ships within a week and Priority Mail (Candles) is 2-3 days. We will update our processing time during our busy times (Holiday Season) which can be up to one week.
All domestic orders should have a USPS tracking number
If it’s been more than 2 weeks, your order has either been lost or delayed. We can refund lost items, but more often than not, the order will show up eventually.
TRACKING AND DELIVERY
Once you receive a shipping notification please allow 24 hours for your tracking number to start working- it needs to get picked up and scanned in at the post office
Occasionally items don’t get scanned in properly. If it has been past the projected delivery date and you haven’t received your item and the tracking isn’t working, please let us know.
If an item is marked as "Delivered" and you have not received it, here are our suggested next steps:
Verify the shipping address is correct and that you have a mailbox with your name on it. Check in with anyone else that might have received the package for you (ie. roommate, family member, neighbor etc). Bring the tracking number to your local post office to see if they're holding it or they have any further information. If it has been 21 days after shipment and you've done steps 1-3 send us a message to let us know.